Food time

As indicated previously, I have a new phone.

This phone has a 2 mg pixel camera attached. I will attempt to take photos of meals I've eaten. I travel a bit around Victoria, and eat in a lot of pubs, as they provide decent (maybe) food for little cost. Even less if you eat in the public bar.

One of my finest was a parma I had in Portland at the Gordon hotel. I have shown this photo to many people, and they were impressed. It was lovely. Others have been a bit more hit and miss. But that's what you get.

I will also attempt to put a few other photos up as well, as I tend to see a few strange things when I am out and about.

My partner and I and another couple of friends have booked our flights to Sydney to see St Kilda (here's thier Wikipedia bit) beat the Sydney Swans. Accomadation is underway, and I beleive it will be 5 star. Best suited to a man of my stature in life.

We are staying at the Sheraton on the Park so that will be nice. Hopefully they will see this and give me a free bottle of plonk on arrival. I am into freebies.

Here is an exchange I had with Redback boots, as I wanted some new inner soles for my old favourites. It went on for some time, until I got a phone call from a guy there, the one I sent it to, saying that he sent them out to me and they must have been lost in the mail. Right.

Here are the emails I sent redback, before getting the inner soles in, I think, November. Customer service isn't thier real strong point.

From: 'Grant'
Sent: Tuesday, 23 August 2005 4:56 PM
To: Kadir Stittampalam [mailto:kadir@redback.net.au]
Subject: RE: Inner sole

This is getting beyond a joke. What kind of operation are you people running up there? I have sent three emails now across four months. The address for sending the inner soles too is below. I doubt I will see them going by the amount of non customer service I have received so far.

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From: Grant
Sent: Sunday, 26 June 2005 12:03 PM
To: 'kadir@redback.net.au'
Subject: FW: Inner sole

As I have indicated previously, I am happy to purchase these. But since I sent the last email (see below) on 19 May and it is now the 26 June, I think you need to do something about answering enquiries. This is pretty poor service. My address is replicated below.

Regards,

Grant

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From: Grant
Sent: Thursday, 19 May 2005 3:50 PM
To: 'Kadir Stittampalam'
Subject: RE: Inner sole

The ones I have had since 1998 come out of a size 9 pair of black boots.

Thanks for getting back to me.

Grant.

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From: Kadir Stittampalam [mailto:kadir@redback.net.au]
Sent: Friday, 20 May 2005 3:25 PM
To: 'Grant'
Subject: RE: Inner sole

LET ME KNOW WHAT SIZE INNERS YOU LOOKING FOR

I WILL SEND BY MAIL TO YOU

SORRY FOR LATE REPLY

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From: Grant
Sent: Thursday, 19 May 2005 3:15 PM
To: enquiries@redback.net.au
Subject: FW: Inner sole

This is the second email I have sent about the issue below. As you can see, my original email was sent over a month ago. There’s not really much point in putting an enquiries email, if you don’t do anything about the enquiry.

I will still look forward to your reply. If you have any further questions, please feel free to contact me on either of the phone number listed below.

Grant.

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From: Grant
Sent: Tuesday, 12 April 2005 1:46 PM
To: 'enquiries@redback.net.au'
Subject: Inner sole

Hello,

I have a set of black Redbacks, which I have had since 1998. I have been wearing them almost daily for the past 2 years. The inner soles are wearing out. Can you please put me in touch with someone who can help me out to purchase a new set.

Thanks

Grant.

When the emails above didn't do anything, I wrote them this letter and I included the emails above:

The Managing Director

Redback Boot Company Pty Ltd

PO Box 55

ALEXANDRA 2015

14 November 2005

Dear Sir/Madam,

I am alerting you to the fact that your internet request system is not working. From the enclosed emails, you will see my growing frustration with the system I have been dealing with. Hence my letter to you.

I asked a simple question, yet am still waiting some seven months later for the action I initially requested to take place.

I work as the TITLE for the COMPANY NAME. In this position, I visit butchers across Victoria in their stores. I need a pair of boots that are both comfortable and durable, as I am often on my feet for a long time discussing issues pertinent to their business. Thankfully, in 1998 I purchased a pair of your UBBK boots. These black size nines have done a lot of miles. They have been to South Korea, New Zealand, Paris, England, and to every state in Australia.

I wear your boots when visiting members, for both safety and comfort. I don’t really want to buy another pair of boots as my black ones are still in working order (although the sole is starting to wear down a bit – not bad for six + years of wear). I look after the leather each month, and they have rewarded me with long life, as these boots have been worn on average for four days in each week. But the inner soles are starting to show their age.

Members have often commented on the boots, and I tell them that the soft sole is great for standing for long periods of time. I used to wear another Australian brand boots, but found the soles too hard to be in for long times. They went into the bin soon after I purchased the Redbacks. Many other members have said the same thing.

I hope you find this letter to be of value in re-evaluating the customer service received by this one customer, who put a request in via your website.

I will look forward to your reply.

Regards,

Grant

And as I said above, I finally got them some time in November. Long time to wait. At least it came through. Complaining does work.